Product & Services
TSC (Technical Service Centers)
POSCO America TSC
As modern technology develops, the need for high functional steel and higher level technology to utilize the steels has increased. To address this, on April 1st, 2014 POSCO created the Technical Service Center (TSC) where our main objective is to provide our customers with total technical solutions and high quality service.
Since then, POSCO has established TSC Detroit and TSC Houston. While TSC Detroit and TSC Houston have mainly automotive and energy customers respectively, both branches provide Early Vendor Involvement (EVI) to all of our customers. EVI is a joint participation project where we aid all aspects of product planning, development, and evaluation involving steel for their customers. POSCO is willing to support all our customers to the best of our knowledge.
What we do
Total Technical Solution
- ㆍIdentifying the customer’s exact needs and providing appropriate solutions
- ㆍEVI Projects at TSC Detroit and TSC Houston
Product Promotion
- ㆍIntroducing POSCO products to customers
- ㆍAnswering customers’ questions about the products
Material Qualification
- ㆍEvaluating plant trials of our steel on-site with customers
After-Sales Service
- ㆍTaking preventive measures to avoid quality issues
- ㆍHandling customer’s concerns and claims
Quality Monitoring
- ㆍMonitoring the performance of POSCO’s products to improve our steel quality
Providing Total Technical Solutions
For detailed and precise response, we utilize the Steel Solution Center (SSC) in Korea. The SSC, with more than 300 experts and engineers, develops solutions for customers varying from automotive, energy, ship building, to home appliances. TSC acts as the link between our customers and the SSC to introduce and implement developed solutions in real situations.
